Refund requests
Refund Policy
We are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your order, you may request a refund under the conditions below.
Refund Period
All refund requests must be made within 30 business days of receiving your order.
How to request a refund?
You have 3 ways to contact us to submit your request:
- 📞 By phone: 06 49 50 97 05
- 📧 By email: direction.horizon.castres81100@gmail.com
- 📝 By filling out our contact form available on our store.
Conditions
The refund will be issued to the payment method used at the time of purchase. Please note that some items may be excluded from our refund policy.