Refund policy

1. Return Policy

We have a 30-day return policy, meaning you have 30 days from the date of receipt to request a return.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

Be in the same condition as when you received it.

Be unworn and unused.

Have all tags attached and be in its original packaging.

Be accompanied by the receipt or proof of purchase.

3. Return Procedure

To initiate a return, you must contact us beforehand at the following email address: direction.horizon.castres81100@gmail.com.

Important:

Returns must be sent to the following address: 4 rue Cornebasse, 81100 Castres, France.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

Items returned without a prior return request will not be accepted.

4. Damages and Problems

We operate a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at the following email address: direction.horizon.castres81100@gmail.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at direction.horizon.castres81100@gmail.com.

 

Refunds
We will notify you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at direction.horizon.castres81100@gmail.com.

Please inspect your order upon receipt. Contact us immediately if the item is faulty, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

 

8. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved: You will be automatically refunded to your original payment method within 10 business days.

Bank processing time: Please note that processing by your bank may take a few additional days.

If more than 15 business days have passed since approval without receipt of funds, please contact us at direction.horizon.castres81100@gmail.com.

/policies/refund-policy