refund

Refund Policy

We are committed to providing you with a satisfactory shopping experience. If you are not completely satisfied with your order, you can request a refund subject to the conditions below.

Refund Processing Timeframe

All refund requests must be made within 30 business days of receiving your order.

How to Request a Refund

You have three ways to contact us to submit your request:

📧 By email: direction.horizon.castres81100@gmail.com
📝 By filling out our contact form available on our website.

Conditions

The refund will be issued to the original payment method. Please note that some items may be excluded from our refund policy.